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Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at info@sugandhee.com. Please also take a photograph of the product and email us for reference. We will pick up the products within 3-5 business days. We will initiate the refund or replacement process if the products is received by us is unused and undamaged. You can always contact us for any return question at info@sugandhee.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you receive a broken candle jar please provide with photos and videos as proof of damage.

 

Exceptions / non-returnable items
We do not accept return orders on the basis of any individual not getting enough smell of the candle. Used candles will not be accepted for return.
Unfortunately, we cannot accept returns on sale items or gift cards

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.